Standards of behavior, responsibility, and interaction for all platform users
Agora Technologies Ltd. t/a oDeliver
Effective Date: 01 March 2026
This Code of Conduct (“Code”) sets forth the binding standards of behavior, responsibility, and interaction required of all individuals and businesses (“Customers”) who access or utilize the oDeliver platform, a logistics and delivery infrastructure operated by Agora Technologies Ltd. (“oDeliver”, “we”, “us”, or “our”).
This Code applies to all services and solutions facilitated or executed by oDeliver, whether directly or via third-party integrations, including but not limited to:
This Code governs all interactions and transactions involving:
It further applies to all physical visits to oDeliver-operated premises, including but not limited to package drop-offs, pickups, account inquiries, and in-person resolution of disputes.
By using the oDeliver platform or any affiliated service, Customers expressly agree to comply with this Code. This includes adherence to all operational protocols, safety expectations, and behavioral standards outlined herein and in related oDeliver policies. Breach of this Code—whether through action or omission—may result in corrective measures at the sole discretion of oDeliver. These may include internal flagging, temporary suspension, permanent account deactivation, or legal referral, with or without prior notice.
This Code forms an integral and enforceable component of the oDeliver Terms and Conditions. It shall be read in conjunction with all other applicable policies, including but not limited to the Prohibited Items Policy, Privacy Policy, and Refund Policy, which collectively govern the lawful and ethical use of the oDeliver platform.
All Customers using oDeliver’s services are expected to conduct themselves in a respectful, lawful, and responsible manner in every interaction involving the oDeliver platform, whether through digital channels or in person at any oDeliver-controlled facility, delivery location, or hub.
This section outlines the baseline conduct required of all platform users to ensure safe, efficient, and equitable operations. By accessing or using oDeliver services, the Customer explicitly agrees to the following expectations, which are binding and enforceable:
Customers shall treat all oDeliver personnel — including Delivery Agents, warehouse staff, support representatives, and fellow users — with courtesy, dignity, and professionalism at all times. Abusive, discriminatory, threatening, harassing, or hostile conduct (verbal or physical) is strictly prohibited. oDeliver maintains a zero-tolerance policy for such behavior, and any violation may result in immediate suspension or termination of platform access.
Customers must ensure that all data submitted via the oDeliver platform — including recipient names, addresses, contact numbers, package descriptions, and payment information — is complete, accurate, and not misleading. Misrepresentation of shipment contents, false declarations, or the use of fictitious identities may lead to investigation, cancellation of services, and legal action where applicable.
Customers are responsible for ensuring that all delivery locations are lawful, accessible, and safe. Drop-off points must not require access to restricted, dangerous, or unauthorized areas, nor should they endanger Delivery Agents. Instructions must adhere to oDeliver’s security, packaging, and timing requirements for both hub-and-spoke and instant deliveries. Unsafe or misleading instructions will not be honored and may result in order cancellation or account flagging.
The oDeliver platform must not be used to conduct, facilitate, or conceal illegal activity of any kind, including but not limited to the distribution of contraband, evasion of tax obligations, money laundering, fraudulent transactions, or the delivery of restricted goods. Customers must comply with all applicable laws and platform-specific policies, including oDeliver’s Prohibited Items Policy.
Customers are required to cooperate in good faith with any requests or investigations initiated by oDeliver, including but not limited to refund verifications, delivery audits, and customer service escalations. Compliance with lawful instructions issued by Delivery Agents, warehouse supervisors, or oDeliver representatives is mandatory during the course of any service engagement.
Each user must operate only through their own account or an authorized user profile linked to a registered business account. Unauthorized account sharing, impersonation of other users, or operation of duplicate accounts without prior written approval from oDeliver is strictly prohibited and may result in service restriction or account deactivation.
Customers physically visiting oDeliver facilities for pickups, drop-offs, or inquiries must comply with posted signage, health and safety protocols, and instructions from staff. Any disruptive, non-compliant, or unsafe behavior at an oDeliver-operated location may lead to immediate removal from the premises, service denial, or permanent platform suspension.
The following behaviors are expressly prohibited on the oDeliver platform and shall be considered serious breaches of this Code of Conduct. Violations may result in immediate corrective action, including temporary suspension, permanent account deactivation, forfeiture of Wallet credits or promotions, and legal referral. These provisions apply to all interactions conducted through oDeliver systems or with any party affiliated with Agora Technologies Ltd. (“oDeliver”).
Customers shall not engage in any form of threatening, abusive, harassing, discriminatory, or otherwise inappropriate behavior—whether verbal, written, or physical—toward any Delivery Agent, warehouse personnel, support staff member, or fellow platform user. This includes threats of violence, use of derogatory or discriminatory language, and any conduct that creates a hostile, unsafe, or intimidating environment.
It is strictly prohibited to submit false or misleading refund requests, fabricate delivery disputes, or intentionally provide incorrect information to gain any financial or operational advantage. Fraudulent activity undermines the integrity of oDeliver’s systems and may result in service termination, civil liability, or criminal referral.
Customers may not engage in any form of deceptive or exploitative manipulation of oDeliver’s platform. This includes but is not limited to:
Customers are prohibited from directing deliveries to locations that are unlawful, hazardous, or explicitly restricted by national law or oDeliver’s operational policies. Pressuring Delivery Agents to enter secured or unauthorized areas, bypass safety procedures, or deliver to known red-flag zones will not be tolerated and may result in immediate cancellation and account review.
All Customers must behave professionally and respectfully when visiting any oDeliver-operated premises. This includes adherence to posted signage, queue management protocols, and the instructions of on-site personnel. Disruptive, threatening, or negligent behavior—such as tampering with equipment, blocking entry points, or compromising safety—will result in removal from the facility and potential blacklisting from the platform.
Under no circumstances may Customers interfere with deliveries that are not addressed to them. This includes unauthorized redirection of shipments, interception of third-party packages, or tampering with items in transit or held in the warehouse. Such actions will be treated as serious violations and may be referred to legal authorities.
Customers are strictly forbidden from using the oDeliver platform to ship, store, or transport goods that violate applicable laws or oDeliver’s Prohibited Items Policy. This includes, but is not limited to:
oDeliver reserves the right to report such incidents to relevant regulatory or law enforcement authorities without notice.
Repeated attempts to exploit refund policies, promotional credits, or Wallet-based incentives—without valid justification or in violation of stated terms—constitutes abuse of platform systems. This may include pattern-based refund requests, use of multiple accounts to generate duplicate credits, or manipulation of transaction histories to trigger benefit releases.
Customers must not make knowingly false, defamatory, or harmful public statements about oDeliver, its staff, or Delivery Agents with the intent to coerce a refund, damage company reputation, or avoid service obligations. All concerns or complaints must be routed through oDeliver’s official resolution channels. Malicious public commentary may result in account suspension and potential legal action for defamation or reputational harm.
oDeliver reserves the right, at its sole and absolute discretion, to take disciplinary, corrective, or legal action in response to any actual, attempted, or suspected violation of this Code of Conduct, the oDeliver Terms and Conditions, or any other applicable platform policy, standard, or law.
Corrective action may be taken with or without prior notice, based on the severity, frequency, and impact of the violation. oDeliver is not obligated to issue warnings prior to enforcement and assumes no liability for loss of service, account data, or associated benefits resulting from enforcement decisions.
oDeliver may assign internal risk flags to Customer accounts in response to observed or reported violations, unresolved complaints, repeated behavioral issues, or transaction irregularities. These flags may impact future decisions related to:
Internal flagging is not subject to external disclosure and shall be used exclusively for risk mitigation and operational decision-making.
Where behavior or activity disrupts platform integrity or poses a potential risk, oDeliver may impose a temporary suspension on a Customer’s account. This includes but is not limited to:
While suspended, the Customer will be unable to access Wallet funds, create shipments, or communicate with platform agents. Suspension may remain in effect until an internal review is completed.
oDeliver may permanently deactivate a Customer’s account and terminate all associated access rights in any of the following situations:
Deactivation is irrevocable unless otherwise authorized by oDeliver senior management, and Customers shall forfeit any unutilized promotions or benefits unless required by law to refund.
Promotional credits, incentives, and Wallet refunds obtained in violation of oDeliver policy or through dishonest means may be forfeited without reimbursement. oDeliver retains the right to withhold or retract such benefits retroactively if abuse is identified.
Wallet funds loaded by Customers (via legitimate means) remain subject to refund eligibility per the oDeliver Refund Policy. However, refund requests may be declined if:
oDeliver personnel, including warehouse staff and Delivery Agents, reserve the right to refuse service or physical handoff in cases involving:
Access to oDeliver facilities may also be restricted or permanently revoked if on-site behavior violates posted guidelines or endangers staff.
In the event that Customer conduct constitutes criminal behavior, fraud, harassment, or results in material financial or reputational damage to oDeliver, the company reserves the right to:
oDeliver also reserves the right to collaborate with financial institutions or fraud prevention networks in investigating and containing systemic abuse.
To preserve delivery integrity, Customers are strictly prohibited from requesting changes to delivery destinations once a shipment has been dispatched. All deliveries must be fulfilled to the original, confirmed delivery address.
Any attempt to redirect deliveries outside of the approved process may result in immediate cancellation of the order, suspension of the account, or internal investigation.
oDeliver encourages all Customers to promptly and responsibly report any incident, behavior, or condition that may violate this Code of Conduct, the oDeliver Terms and Conditions, or applicable laws or policies. Reporting enables us to protect the integrity of our platform and safeguard all stakeholders — including drivers, warehouse personnel, staff, and other users.
Reports must be made through designated official channels. oDeliver does not guarantee any action or response in relation to complaints submitted through informal or unauthorized means.
Customers are required to report, in good faith, any of the following:
oDeliver reserves the right to determine whether a reported matter qualifies for further investigation.
To ensure the validity and proper handling of complaints, Customers must submit reports through one of the following official channels:
Reports made via unauthorized channels, including personal driver messages, direct staff communication, social media platforms, or public forums, may not be investigated or acknowledged.
For any report to be reviewed, Customers must provide the following minimum information:
oDeliver reserves the right to close or dismiss reports that are incomplete, unverifiable, submitted by unregistered individuals, or lack a clear factual basis.
All reports will be handled with appropriate confidentiality, subject to oDeliver’s operational and legal obligations. Any Customer who submits a complaint in good faith will be protected from retaliation, including denial of service, unfair treatment, or adverse account action.
However, the intentional submission of false, exaggerated, or malicious claims will be treated as a serious violation of this Code. This may lead to temporary or permanent account suspension, forfeiture of Wallet benefits, or civil action.
Customers who abuse the reporting mechanism — including by filing excessive, baseless, or retaliatory complaints — may face the following consequences:
Agora Technologies Ltd. (“oDeliver”) reserves the full and unilateral right to amend, revise, or replace this Code of Conduct at any time, in whole or in part, without prior consent from any Customer. Such modifications may be made in response to:
Customers acknowledge that the Code may evolve over time, and continued participation in the oDeliver ecosystem requires acceptance of its most current form.
oDeliver will determine the method and extent of notification at its sole discretion, based on the nature and materiality of the changes. Notification may be issued through any of the following channels:
oDeliver shall not be liable for failure to deliver notice due to incorrect, inactive, or unmonitored email accounts, or if the Customer has disabled system notifications.
Unless otherwise stated, all amendments to this Code become immediately effective upon publication via any of the above methods. oDeliver shall not be required to obtain affirmative re-acceptance from Customers for enforcement to apply.
Continued use of the oDeliver platform after any such update shall constitute the Customer’s binding acceptance of the revised Code and all accompanying obligations.
It is the Customer’s sole responsibility to:
Failure to review the Code shall not exempt any Customer from compliance. Ignorance of updated terms will not be accepted as a defense against enforcement.
oDeliver is under no obligation to maintain or make publicly available historical versions of this Code once revisions have taken effect. However, prior iterations may be archived internally for audit, legal, or compliance purposes and may be reviewed by authorized regulatory bodies upon request.
For questions about this Code of Conduct, please contact: