Call Us: (868) 235-4872 customer_service@odeliver.net
Country-wide delivery across Trinidad & Tobago
Charlieville, Trinidad

Shipping Policy

Everything you need to know about shipping with Odeliver

Delivery Options

Choose the delivery speed that works for you

Instant Delivery

Within 4 Hours

For urgent deliveries that can't wait. Package is picked up within 30 minutes and delivered within 4 hours.

  • Priority pickup
  • Real-time tracking
  • Dedicated courier

Same-Day Delivery

Order before 12PM

Place your order before noon and receive it by the end of the day. Perfect for non-urgent but time-sensitive deliveries.

  • Flexible pickup window
  • Delivery by 8PM
  • SMS notifications

Standard Delivery

1-2 Business Days

Our most affordable option for regular shipments. Reliable delivery at competitive rates.

  • Best value
  • Scheduled pickup
  • Full tracking

Package Requirements

Maximum Dimensions

100cm x 60cm x 60cm (length x width x height)

Maximum Weight

30kg per package (contact us for heavier items)

Proper Packaging

Items must be securely packaged to prevent damage

Prohibited Items
  • Hazardous materials & chemicals
  • Illegal substances
  • Weapons & ammunition
  • Live animals
  • Perishables (without proper packaging)
  • Cash, jewelry & valuables over $5,000
  • Flammable or explosive items

Insurance & Claims

Your packages are protected with our comprehensive coverage

Package Protection
  • Basic coverage up to $500 TTD included
  • Enhanced coverage available for valuable items
  • Covers loss, theft, and damage during transit
  • Proof of delivery with signature
Filing a Claim
  1. Report the issue within 48 hours of delivery (or expected delivery)
  2. Provide your tracking number and description of the issue
  3. Submit photos of damaged items/packaging if applicable
  4. Our team will investigate within 3-5 business days
  5. Approved claims are processed within 7 business days

Delivery Guidelines

What to expect when your package arrives

Recipient Required

Someone must be present to receive the package. We require signature confirmation for all deliveries.

Redelivery Attempts

If no one is available, we'll make up to 2 additional delivery attempts. After that, additional fees may apply.

Driver Contact

Our driver will call or text when approaching. Please ensure your phone number is correct and reachable.

Ready to Ship?

Get started with Odeliver today and experience hassle-free delivery

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